Terms and Conditions of Trade

Printpal London is a trading name of Print Impress Limited, a company registered in England and Wales under number 06448717, whose registered office is at 14 Hendon Lane, London N3 1TR (we, us, our).

These Terms and Conditions and our quotation together form the Contract between you and us. They apply to every order, to the exclusion of any other terms you try to impose or that might be implied by trade, custom, practice or course of dealing.

These terms are accepted when you accept our quotation, place an order, or take delivery or collection of the Goods, whichever happens first.

Some clauses apply only to business customers and are marked Business. Some apply only to consumers and are marked Consumer. You are a consumer if you are an individual buying wholly or mainly outside your trade, business, craft or profession. If you are a consumer, nothing in these terms affects your legal rights under the Consumer Rights Act 2015.

You can contact us on 020 8343 0099, by email at sales@printpallondon.co.uk, or at our print shop at 14 Hendon Lane, Finchley, London N3 1TR.

Artwork means the files, text, images, logos and other content you supply for printing.

A business day is any day other than a Saturday, Sunday or bank holiday in England.

Goods means the printed products and any related items described in our quotation.

Proof means a digital PDF or printed sample we send you to check before production.

Headings are for convenience only and do not affect how these terms are read. Words in the singular include the plural and the other way round.

Descriptions, images and prices on our website and in our marketing are a guide only. They are not an offer to sell that you can accept.

A quotation is valid for 30 days from the date shown on it, unless we withdraw it earlier. Either of us can cancel before you accept a quotation.

The Contract starts when you accept our quotation and we confirm your order in writing, which includes by email.

We may make changes to the specification of the Goods where needed to meet any legal, safety or regulatory requirement. We will tell you if this affects your order.

The price is the price shown in our quotation, or any other price we agree with you in writing.

Unless the quotation says otherwise, prices exclude VAT and packaging, delivery or courier charges, which we add to your quote or invoice. If you are a consumer, we will always show you the total price including VAT before you pay.

Once you have accepted the quotation, the price is fixed. It will only change if you change the specification, quantity, finish, delivery or Artwork, or if your Artwork needs more work than quoted. We will tell you the new price and turnaround before we go ahead.

Any discounts are at our discretion.

Unless you have a credit account with us, full payment is due before your order goes to press. We will email you a VAT invoice with a secure payment link. We accept major debit and credit cards and bank transfer.

If we have agreed a credit account with you, you must pay each invoice in full within the credit terms we have agreed in writing.

All payments are in pounds sterling unless we agree otherwise in writing.

BusinessIf you do not pay on time, we may suspend work and deliveries, and we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. Time for payment is of the essence.

BusinessYou must pay all amounts due in full, without any deduction, set off or counterclaim, except as required by law.

You are responsible for supplying print ready Artwork and for checking that its content, spelling, wording, layout and dimensions are correct. We recommend PDF files in CMYK at 300dpi with 3mm bleed. Our bleeds and crop marks guide explains how.

Every order gets a free prepress check covering size, bleed, resolution, fonts and colour mode. This is a technical check only. We do not check spelling, grammar, content or the accuracy of information.

Where we send you a Proof, production starts only after you approve it. Once approved, we will print the Goods to match the Proof, and we are not responsible for any errors in an approved Proof.

Your account manager can make minor fixes such as bleed, margins and scaling at no charge. Design work or larger Artwork changes will be quoted before we start.

We may keep copies of your files for repeat orders, but we are not obliged to store them. Please always keep your own copies.

Colours on screen and on home or office printers will not exactly match commercial print. We print in CMYK and cannot guarantee an exact match to a screen, a previous print run or work produced elsewhere. For colour critical work, ask for a printed Proof before production. A charge may apply.

Small variations in colour, cutting, trimming, folding, finishing and material that are within normal print trade tolerances are not defects.

If a paper or material is unavailable, we may use one of equal or better quality. We will tell you before we do.

On larger runs, the quantity delivered may vary by up to 5% above or below the quantity ordered, in line with normal print trade practice. Where we supply fewer than ordered, we will adjust the price accordingly. If you need an exact quantity, tell us when you order.

You confirm that you own, or have permission to use, all Artwork you send us, and that printing it will not infringe anyone's copyright, trade marks or other rights, or break any law.

We may refuse to print any material that we reasonably believe is unlawful, defamatory, offensive or infringes someone else's rights.

BusinessYou will compensate us for any claims, losses and costs we suffer because Artwork you supplied infringes someone else's rights or breaks the law.

We may photograph finished work to show in our portfolio and on our website or social media. If you would prefer us not to, or your work is confidential, just tell us and we will not.

Turnaround times start once your Artwork is approved and payment has been received. Your account manager will confirm an estimated completion date before you pay.

Same day printing is available on selected standard products, subject to press capacity, where print ready Artwork is approved and payment is received by 2pm on a business day. We will confirm whether we can meet a same day deadline when you order.

You can collect your order free of charge from our Finchley print shop during opening hours, or we can deliver it by London courier or nationwide courier to the address in your order or quotation.

Unless a timed delivery service has been agreed, couriers may deliver at any time between 8am and 8pm on the delivery day.

BusinessDelivery and completion dates are estimates and time of delivery is not of the essence. We are not responsible for delays caused by events outside our control or by missing or incorrect instructions from you.

ConsumerIf we agree a specific delivery date with you and we miss it, you have the rights set out in the Consumer Rights Act 2015.

If you do not collect or accept delivery, we may store the Goods and charge you reasonable storage, insurance and redelivery costs. If the Goods are still not collected or accepted 10 business days after we have notified you, we may dispose of them. You will still need to pay the price.

We may deliver large orders in instalments. Each instalment may be invoiced separately, and a delay or problem with one instalment does not entitle you to cancel the others.

If you want to change or cancel an order after accepting our quotation, please contact your account manager as soon as possible.

If you cancel before production starts, we may charge for work already done, such as Artwork, Proofs and any materials ordered specially for you, and refund the rest.

Once your order has gone into production, it cannot be cancelled and the full price is payable.

ConsumerOur products are made to your specification and personalised with your Artwork, so the 14 day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply. This does not affect your rights if the Goods are faulty or not as described.

Please inspect the Goods as soon as you receive or collect them.

If anything is damaged, short or faulty, tell us in writing within 5 days of delivery or collection, with details and photos where possible, and keep the Goods so we can inspect them.

If the Goods do not match the approved Proof or the agreed specification because of our error, we will reprint, replace or refund the affected Goods or part of them. Where the Goods are confirmed as faulty, we will cover reasonable return costs.

BusinessWe will not be responsible for a problem that is caused by:

• errors in Artwork you supplied or in a Proof you approved;
• variations within normal trade tolerances, as described in section 7;
• you not telling us within the time in clause 11.2, or continuing to use the Goods after telling us;
• not following our instructions on storage, installation, use or care;
• normal wear and tear, misuse, alteration, negligence or wilful damage by you or anyone else.

Goods are treated as accepted 5 days after delivery or collection unless you have told us about a problem under clause 11.2.

ConsumerYou have legal rights if the Goods are faulty or not as described, including the right to a repair, replacement or refund under the Consumer Rights Act 2015. Clause 11.4 does not limit those rights.

The Goods are your responsibility from the time they are delivered to you or collected by you or your courier.

Ownership of the Goods passes to you only when we have received payment in full, in cleared funds, for those Goods.

BusinessUntil ownership passes to you, you must keep the Goods in good condition, store them separately and identifiably as our property, and keep them insured. If you have not resold them or incorporated them into another product, we may ask you to return them, and may enter any premises where they are stored to recover them.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law. If you are a consumer, nothing in these terms limits your statutory rights.

BusinessExcept as set out in these terms, all warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law, other than those implied by section 12 of the Sale of Goods Act 1979.

BusinessOur total liability to you in connection with any order is limited to the price paid or payable for that order.

BusinessWe are not liable for any indirect or consequential loss, or for any loss of profit, revenue, business, contracts, data, reputation or goodwill, or for the suitability of the Goods for your particular purpose, however caused.

ConsumerWe are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence. We are not responsible for loss that was not foreseeable, or for any business losses.

We may end the Contract by telling you in writing if you seriously breach these terms, including by not paying on time.

BusinessWe may also end the Contract if you become, or we reasonably believe you are about to become, insolvent. This includes bankruptcy, liquidation, administration, receivership, a voluntary arrangement with creditors, or any similar process.

Ending the Contract does not affect any rights or payments that were already due at that time.

Neither of us is responsible for any delay or failure caused by events outside our reasonable control. These include power or internet failure, equipment breakdown, supplier or courier failure, industrial action, fire, flood, severe weather, civil unrest, terrorism, war, pandemic or government action. We will tell you as soon as possible and do what we reasonably can to limit the delay.

We use your personal information only as set out in our Privacy Policy.

Formal notices under these terms must be in writing and sent to the most recent postal or email address the other party has given.

A notice is treated as received:

• if delivered by hand or courier, when delivered during normal business hours;
• if sent by email, at the time of sending, or at 9am on the next business day if sent outside business hours;
• if sent by first class post within the UK, on the second business day after posting;
• if sent by international post, on the tenth business day after posting.

If we do not enforce a right straight away, that does not stop us enforcing it later, and waiving one breach does not waive any later breach.

If a court finds any part of these terms unlawful or unenforceable, the rest will continue to apply.

No one other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

We may update these terms from time to time. The version in force when you accept a quotation applies to that order.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

ConsumerIf you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.