Privacy Policy

Printpal London is a trading name of Print Impress Limited, a company registered in England and Wales under number 06448717, whose registered office is at 14 Hendon Lane, London N3 1TR (we, us, our).

We are the controller of the personal information described in this policy under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are registered with the Information Commissioner's Office under registration number ZB883983.

This policy covers www.printpallondon.co.uk, our print shop, and quotes and orders placed by phone, email or in person.

For any privacy question or request, email sales@printpallondon.co.uk, call 020 8343 0099, or write to us at 14 Hendon Lane, Finchley, London N3 1TR.

Information you give us when you ask for a quote, place an order, contact us or visit our shop:

• your name, company name, email address and phone number;
• delivery and billing addresses;
• details of your project, and any messages you send us by email, phone or WhatsApp;
• artwork and files you send for printing, which may include other people's names, photos or details;
• order, invoice and payment records. Card payments are handled by our payment provider, and we do not store your full card details.

Information collected automatically when you use our website: your IP address, browser and device type, pages visited, how you arrived at our site, and general location (town or region level). This is collected through cookies and similar technologies, as explained in section 8, and through our website security system.

If you send us artwork containing other people's personal information, such as names on invitations or photos on banners, please make sure you have their permission. We use it only to produce your order.

Data protection law requires a lawful basis for each use of your information. Ours are:

We do not use your information for automated decision making or profiling that has legal or similarly significant effects on you.

We do not send marketing or newsletter emails. We contact you only about your quotes, orders, deliveries and invoices.

If we ever decide to send marketing messages, we will only do so with your consent, or to existing customers about similar services, and every message will include a simple way to opt out. We will update this policy first.

We never sell or rent your personal information to anyone.

We share personal information only where needed, with trusted service providers who act on our instructions and must keep it secure:

• Couriers and delivery companies, such as DPD and London courier services, to deliver your order;
• Payment providers, to process card payments securely;
• Our website hosting, email and IT providers, including our website security service (Wordfence), to run and protect our systems;
• Google, for website analytics (Google Analytics) and our Google Business Profile;
• WhatsApp Business (provided by Meta), if you choose to message us on WhatsApp. Messages are end to end encrypted, and WhatsApp's own privacy policy also applies;
• Specialist print partners, only where part of your order is produced by a trusted trade partner;
• Our accountants and professional advisers, where needed for accounting, legal or tax purposes.

We may also share information where required by law, to protect our rights or prevent fraud, or as part of a sale or restructuring of our business, in which case the new owner would use it only for the purposes in this policy.

Most of your information is held in the UK. Some of our providers, such as Google and Meta (WhatsApp), may process information outside the UK, including in the United States. Where this happens, we rely on safeguards approved under UK law, such as the UK Extension to the Data Privacy Framework or the UK International Data Transfer Agreement, so your information stays protected.

We keep personal information only for as long as we need it:

Cookies are small files stored on your device. We use them to make our website work, keep it secure and understand how it is used.

You can block or delete cookies in your browser settings. To stop Google Analytics on every website, you can install the Google Analytics opt out browser add on. Blocking essential cookies may stop parts of the site working.

We use appropriate technical and organisational measures to protect your information, including encrypted (HTTPS) connections, a website firewall, access controls and secure file handling. Only staff who need your information to do their job can access it.

No method of sending information over the internet is completely secure. We send secure upload and payment links rather than asking for files or card details by ordinary email wherever possible.

Under UK data protection law you have the right to:

• access the personal information we hold about you;
• correct information that is wrong or incomplete;
• delete your information, where we no longer have a reason to keep it;
• restrict how we use your information;
• object to us using your information based on our legitimate interests, and to direct marketing at any time;
• data portability, to receive information you gave us in a commonly used format;
• withdraw consent at any time, where we rely on consent.

To use any of these rights, contact us using the details in clause 1.4. There is normally no charge, and we will reply within one month. We may need to confirm your identity first.

If you are unhappy with how we have handled your information, please contact us first so we can put it right.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at the ICO website or on 0303 123 1113.

Our website links to other sites, such as Google Maps, our social media pages and our same day printing site, samedayprintinlondon.com. Their own privacy policies apply when you visit them, and we are not responsible for their content.

Our services are aimed at businesses and adults. We do not knowingly collect personal information from children.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top. If we make significant changes, we will tell you where appropriate.