YOUR PRINTPAL IN BUSINESS

  • Email: sales@printpallondon.co.uk
  • Visit Us: 14 Hendon Lane, London, N3 1TR
  • Lets Talk: 020 8343 0099
  • #1 for Customer
    Service & Quality
  • Free Artwork Check
    on Request
  • Personalised Account
    Managed Service
  • Visit us at our Walk-in
    Centre in London
  • Before and Aftersales
    support and guidance

FAQ

ORDER BEFORE 2PM, COLLECT TODAY IS NOW AVAILABLE ON PREMIER BUSINESS CARDS

MONDAY - FRIDAY

Please find a list of common list Questions and Answers we give to Frequently Asked Questions asked about our products and services.

Paper Sizes

What are standard paper sizes for printing?

Most paper related products are printing using ‘A’ sizes and have the following dimensions:

Creating artwork on Microsoft:

When using powerpoint or word we recommend setting up the page size before your start your design process.

Recommended:

We love a free tool called Canva!, very easy to use, free and has some great templates for you to select or create something fabulous yourself.

What are crop marks?

Crop Marks are the thin lines you would see in each corner of a document, image or artwork layout where you have colour or image bleeding of the page. These lines are used in the order finishing process to trim down the printed order to the correct size.

Check out our article here for more information:
How to set up bleeds and crop mark in my artwork

What is a bleed?

A document bleed indicates that the order needs to have a colour background, image or pattern bleeding of the page (edge to edge), without the correct set-up of this you’ll find that your order is delivered with a white border all around. If ever in doubt give our sales team a quick call to discuss the correct set-up of your artwork.

Some useful articles can also be found below:

Artwork templates
How to set up bleeds and crop mark in my artwork

Document Set-Up

How do i save my file as a PDF?

We’d prefer that all files are sent as “print ready PDF’s” as this ensures that there are no issues with formatting, page alignment and font substitutions that can occur from machine to machine.

Creating your .PDF

  • Go to File
  • Click Save As
  • Select PDF from save as type drop down selection
  • Click Save

Check your page dimension:

Please open your saved .PDF and hover your mouse in the left hand corner of the screen to check the page dimensions of the document, if this is correct and as per your artwork size please send along with your email.

Request a check:

We always check the files manually to ensure the correct size, bleeds and image quality is suitable for printing and will follow-up with an artwork approval email if the designer has had to pre-flight the file to convert the colours to CMYK. If you would like to us to check the file please request this at the quote stage of the order.

We recommend:

Once you have saved the file to PDF please check the content, alignment, formatting and overall detailed review of the document to ensure the file has been saved as per your original document :), if in doubt please review the original document and re-save the file.

Why are booklets printed in pages of 4?

The simplest explanation for this would be that if you imagine an A4 sheet of paper and you fold it in half you get 4 panels / sides. When booklets are printed we simply paginate the artwork so that the when the sheets are printed, collated and stapled the booklet opens correctly from page 1 to the last page.

Things to consider when creating your booklet:

  • Please ensure your artwork is designed in counts of 4 (4, 8, 12, 16, 20, 24, 28, 32)
  • Please send your file as single consecutive pages and not as spreads
  • Ensure you have the correct bleed area set-up in your artwork, please see templates below:

Booklet templates:

What does GSM mean?

When requesting a quote the term GSM will certainly pop up in the conversation and we hope the below description helps explain this acronym.

GSM stands for ‘Grams per Square Meter’.

In printer terms this allows us to understand the thickness of the paper you would like to use, the higher the GSM the heavier the stock. Standard copier GSM is usually 80gsm, we start from 90 gsm and all the way to 400-450 gsm for our products.

Need our help?

We’re always here to help go through your requirements and in most cases a conversation can really help direct make this decision allot easier, please contact our friendly sales team on 020 8343 0099.

Check out our popular custom products that offer a vast paper GSM option:

How much does it cost to print posters same day in London?

High Definition Large Format Printing:

The cost for printing HD posters are as below and can be printed on our same day print and collect services in London

Delivery: There would be an additional charge of £8.95 plus vat for using a tracked 48 hour UPS service.

Collection: Free collection from N3 1TR

What size posters does Printpal print?

The most popular sizes are below:

What size leaflets can Printpal print?

The most popular sizes for printing leaflets is:

Custom leaflet printing options:

We offer a custom size, print and finish option which our customers love! simply send us an email with your custom print and fold requirements and we’ll check if this is possible and get back to you with a custom quote.

Where can I print documents in London?

Printpal does offer a document printing service in London but as we print all our orders on a digital colour press we have a min order value of £6.

Our standard rates for document printing is as follows:

£0.10 for black and white printing

£0.50 for colour printing

All prices are subject to 20% VAT

Where can I upload my artwork?

Want to share your artwork with us? no problems.

Option 1:

If the file size is less the 10mb you can email the file to sales@printpallondon.co.uk

Option 2:

If the file is greater then 10mb please upload the file to our ftp http://printpal.wetransfer.com/

How long does delivery take?

We offer the following delivery services:

Same day delivery

Urgent print orders are dispatched with our dedicated courier network and deliver throughout London, simply call our office to discuss your urgent printing requirements and delivery address and we’ll raise a quote for you.

Next day deliveries

We have partnered up with some of the best next day couriers and all of our products and services and delivered using a tracked service with UPS, DPD and TNT. On completion of the order you’ll be notified via email with a tracking link and number.

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